Glossary

External Task

Camunda workflow stage that can be handled programmatically. The provisioning-service will pick these up as the external task worker background workers poll Camunda, then those workers will run the handlers for the tasks and respond to Camunda with the outcome.

Production Branch

The branch from which a production release of a service is built. This will usually be main or master in most repositories.

Service

A backend application developed by Swoop’s Developers - a micro service or a macro service.

Staging Branch

The branch from which a staging release of a service is built. This will usually be staging or develop in most repositories.

System

An application used by Swoop staff, but not developed by Swoop’s developers - Outworks, Simple, Salesforce, Zendesk, etc.

User Task

Camunda workflow stage that requires user intervention. Staff check the task, perform the action, then trigger an action.